Novykart Shipping Policy – Effective from 1 September
Processing Time
– Order Processing: Orders are processed within 1-2 business days after payment confirmation. During peak times or special promotions, processing may take up to 3 business days.
– Order Verification: All orders are subject to a verification process to ensure accurate delivery. If additional verification is required, you will be contacted via email.
Shipping Time
– Standard Shipping: Typically takes 3-7 business days after order processing.
– Expedited Shipping: Typically takes 1-3 business days after order processing.
– International Shipping: Delivery times vary by destination, typically ranging from 7-21 business days.
Shipping Rates
– Domestic Shipping: Free standard shipping on all orders above ₹699. For orders between ₹599 to ₹599, a flat rate of ₹50 applies and for orders below ₹599 shipping cost applies based on delivery location.
– Expedited Shipping: Available at a flat rate of ₹150 for all orders.
– International Shipping: Calculated at checkout based on destination and package weight.
Order Tracking
– Once your order is shipped, you will receive an email with tracking details. You can track your order using the link provided in the email.
– Please note that it may take up to 24 hours for the tracking information to be updated after the order has been shipped.
Shipping Address
– Ensure your shipping address is correct and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.
– If you realize an error in your shipping address, please contact our customer service immediately. We will do our best to assist you, but once an order has been dispatched, changes cannot be made.
Delivery Issues
– Delayed or Lost Orders: If your order has not arrived within the expected delivery timeframe, please contact us at [insert email]. We will work with the shipping carrier to resolve the issue.
– Damaged Goods: If your order arrives damaged, please contact us within 48 hours of receiving the package. We may request photos of the damaged items and packaging to process a replacement or refund.
Customs, Duties, and Taxes
– International Orders: The recipient is responsible for any customs fees, import duties, taxes, and other charges that may apply. Novykart is not responsible for any delays caused by customs.
Returns and Refunds
– For information regarding returns and refunds, please refer to our [Return and Refund Policy].
Contact Us
– If you have any questions about our shipping policy, feel free to contact us at Novykart@gmail.com. Our customer service team is here to assist you.